AI · Governance
AI to support, not replace
What "AI to support, not replace" means in practice, mapped to the CQC principles and built on human review and SME sign-off.
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Insights
Writing on learning that changes behaviour, not just tick boxes.
Practical, opinionated notes from the work: how to design compliance and professional learning that people actually use, build it accessibly, and prove it changed something.
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Compliance · Behaviour change
Compliance training that changes behaviour, not tick boxes
Why mandatory training vanishes by Monday, and a practical, outcomes-first way to design compliance learning people actually act on.
Most compliance training is written to be defended, not used. This is how to flip that: lead with the behaviour you need, build decisions people rehearse, and make it accessible to everyone from the first storyboard.
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Point of view
Why AI makes senior IDs more valuable
The evidence-based case for why experienced instructional designers become more valuable, not less, as AI matures.
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Accessible Storyline: a WCAG 2.2 AA checklist
A practical build checklist for making Articulate Storyline courses meet WCAG 2.2 AA, criterion by criterion.
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Microlearning in the flow of work
When short-form learning genuinely helps, and when it is just a long course chopped into pieces.
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Action mapping for regulated learning
Leading with the measurable goal and the behaviour, not the policy document, when the stakes are high.
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Kirkpatrick Levels 3 and 4 in practice
Why completions are not impact, and how to measure the behaviour change and results that actually matter.
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In practice
The thinking applied
AI adoption
Everyone learned the AI tool. Almost nobody opened it.
A rollout that trained everyone and moved no one. I diagnosed the trust gap behind the low usage, then designed for it.
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Ninety-eight per cent completed it. It still didn't work.
High completion, no change in behaviour. I rebuilt the training around the judgement calls people actually face.
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The agents followed the script perfectly, and customers still left
When the script is the problem, following it to the letter only hurts. I designed for the judgement of when to leave it.
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The phishing training everyone passed, and still clicked
People could define phishing and still not catch it. I trained the ten-second decision instead of the definition.
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A dashboard nobody trusted, so everyone went back to spreadsheets
A stalled analytics rollout was a trust gap, not a skills gap. I designed the training to earn the trust back.
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The campaign brief that changed depending on who wrote it
An accidental marketing team with no shared standard. I built a competency pathway and an authentic, build-it assessment.
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The bias course that worked exactly as designed, and changed nothing
Good scores, no change. I moved the design one level downstream, to the decisions managers actually make in the room.
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Everybody saw the near-miss. Nobody wrote it down.
The barrier was fear and hassle, not ignorance. I designed a reporting culture and a frictionless report-it moment.
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They could run the shift, but not the hard conversation
New managers froze on difficult feedback. I built a GROW-based scenario to rehearse the conversation safely.
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The project management course that became a coffee coaster
Reluctant technical leads had rejected a heavyweight course. I diagnosed won't-learn versus won't-adopt, then designed light.
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New pieces land here as I write them. If you would like to talk about any of it, I would be glad to hear from you.