Instructional Designer & Learning Experience Designer

Learning that changes behaviour, not just tick boxes.

I design learning worth interrupting a professional's day for: accessible, outcome-first, and built faster with AI, without losing the human judgement that makes it work. I care about the craft. I care about the outcome even more.

Currently Instructional Designer at CIPS, designing for more than 90,000 procurement professionals. Six years across the NHS, regulated care and a chartered professional body. See how I work →

Portrait of Mags Jacobs
Experience across
  • CIPS, the Chartered Institute of Procurement and Supply
  • NHS
  • Home Instead
A few things that sum up how I work
90,000+Procurement professionals reached through the CIPS qualification and apprenticeship programmes I design
Weeks → hoursAn agentic AI pipeline I built translates a finished English course into new languages, with a designer signing off every module
WCAG 2.2 AAThe accessibility standard every course I build meets, so no learner in the cohort is shut out
What I do

Respect the learner first. Everything else follows.

Every brief starts with the same question: what does this person's day actually feel like? Get that right and the design almost writes itself. Get it wrong and no amount of polish will save it.

Stop paying for learning nobody uses

I start with personas and a real training needs analysis, and the decisions people actually get wrong on the job. So you are not funding content people ignore: every objective maps to something that matters at work.

Reach your whole workforce, not just some of it

Branching scenarios in Storyline 360 and Rise 360, visual assets in Synthesia and Canva, built to WCAG 2.2 AA. Nobody in the cohort is shut out, and nothing fails an accessibility audit.

Prove it changed what people do

Completion tells you someone reached the end, nothing more. I use Kirkpatrick and learning analytics to show what people do differently on the job, report it in the language of the business, and say honestly when something needs another pass.

Featured work

Selected project

Portfolio

More selected work

Two projects, chosen to show how I think, not just what I ship: the problem, the decisions and the trade-offs, and what changed as a result.

In their words

What the people who managed me say

Mags is a true expert in digital learning design, always ensuring that learning experiences are engaging, accessible, and impactful. Her ability to think from both a user experience and instructional design perspective makes her an invaluable asset to any learning team. She is creative, driven, and always willing to go the extra mile to deliver high-quality content.

Jessica BeecroftDigital Learning Consultant · managed Mags directly
AI, done responsibly

AI does the lifting. I own the judgement.

AI has changed how fast good learning can be built. It has not changed who is accountable for whether it works. I use it as a genuine force multiplier for production and ideation, and I keep a designer in the loop for every decision that carries a consequence.

“AI accelerates the production. A designer owns the learning science and signs off the quality.”

More on this: my governance-first approach to AI in learning, and why AI should support, not replace, the designer.

  1. 1Custom AI skills built for real instructional-design tasks, not generic prompting.
  2. 2A human checks accuracy, accessibility and tone at every stage. That gate is never skipped.
  3. 3Workflows governed tightly enough to trust on regulated, compliance-critical content.
  4. 4The time AI saves goes back into analysis, evaluation and design, which is where I do my best work.
Get in touch

Want to see more of my work?

This site is a selection of what I do. If you would like to see more, or talk through any of it, I would be glad to hear from you.